Complete Security Recruitment Ltd (“CSR”, “we”, “us” or “our”) is committed to protecting your personal information and being transparent about how we collect and use it.

This Privacy Policy explains how we process personal information relating to candidates, contractors, clients, prospective clients, business contacts, suppliers, website visitors and other people we deal with as part of our recruitment services.

Who We Are

Complete Security Recruitment Ltd is a specialist recruitment business operating within the fire and security industry.

For the purposes of UK data protection law, Complete Security Recruitment Ltd is the data controller for the personal information covered by this Privacy Policy unless we tell you otherwise.

You can contact us at:

Complete Security Recruitment Ltd
Unit 3 Jash House
27–29 North Street
Hornchurch
Essex
RM11 1RS

Telephone: 01708 737744
Email: moc.t1789354645nemti1789354645urcer1789354645ytiru1789354645ceset1789354645elpmo1789354645c@oll1789354645eh1789354645

What Personal Information We Collect

The information we collect depends on your relationship with us and the services we are providing.

Candidates and Contractors

We may collect and process information including:

• your name and contact details;
• your address and location;
• your CV and employment history;
• qualifications, training, licences and professional certifications;
• skills, experience and areas of expertise;
• current and previous employers;
• salary, rate, benefits and remuneration information;
• career preferences, availability and the type of work you are looking for;
• geographical and travel preferences;
• interview information and feedback;
• communications and notes relating to our conversations with you;
• information relating to job applications, opportunities, offers and placements;
• references and referee details;
• right-to-work, identity and compliance information;
• information required by clients before you can work on particular sites or contracts;
• DBS or other vetting information where appropriate and lawful;
• payment, tax and financial information where required for contract or subcontract work;
• records of your interactions with our website, emails and recruitment services; and
• any other information you choose to provide to us.

Clients, Prospective Clients and Business Contacts

We may collect:

• your name;
• job title and employer;
• business contact details;
• recruitment requirements;
• details of vacancies, projects and workforce requirements;
• correspondence and records of our communications;
• contractual and commercial information;
• billing and payment information; and
• information about your use of our services.

Website Visitors

When you use our website, we may collect technical and usage information such as:

• IP address;
• browser and device information;
• pages visited;
• how you arrived at our website;
• website interactions;
• information submitted through forms; and
• cookie and analytics information where applicable.

Further information about cookies is available in our Cookie Policy.

Where We Obtain Personal Information

We may receive information directly from you when you contact us, send us your CV, apply for a role, register with us, use our website, speak with one of our consultants or use one of our services.

As a recruitment business, we may also obtain information from other legitimate sources, including:

• job boards and CV databases;
• professional networking platforms;
• publicly available professional information;
• referrals and recommendations;
• employers and prospective employers;
• clients;
• referees;
• recruitment and sourcing platforms;
• background, identity and compliance-checking providers; and
• other recruitment-related sources where it is lawful for us to access and use the information.

Where we obtain your personal information from another source, we will use it only where we have a lawful reason to do so.

How and Why We Use Your Information

We use personal information where it is necessary to provide our services, manage our business, comply with legal requirements or pursue legitimate business interests.

Recruitment and Career Services

We use candidate information to:

• understand your experience, skills and career goals;
• identify roles that may be suitable for you;
• discuss employment and contract opportunities;
• introduce suitable candidates to employers;
• manage applications and interviews;
• provide career and market advice;
• negotiate offers and terms;
• manage placements;
• maintain an accurate recruitment record; and
• keep in touch about relevant future opportunities.

Our lawful bases for this processing may include legitimate interests, contract or steps taken before entering into a contract, and legal obligation, depending on the circumstances.

Our legitimate interest is to operate an effective specialist recruitment service that connects appropriate candidates with organisations seeking their skills and experience.

Client and Business Services

We use client and business-contact information to:

• provide recruitment services;
• understand hiring requirements;
• identify and introduce suitable candidates;
• communicate about recruitment assignments and projects;
• manage contracts and commercial relationships;
• provide recruitment information and market insight;
• administer accounts and invoices; and
• develop and improve our services.

We generally rely on legitimate interests, contract and, where applicable, legal obligation for this processing.

Compliance and Administration

We may process personal information to:

• confirm identity and right to work;
• undertake appropriate vetting and compliance checks;
• maintain records required for placements and contracts;
• administer payments and invoices;
• comply with tax, accounting and other legal obligations;
• prevent fraud or misuse of our services;
• establish, exercise or defend legal claims; and
• protect our business, systems, candidates and clients.

Depending on the circumstances, we may rely on legal obligation, contract or legitimate interests.

Marketing and Industry Communications

We may contact candidates, clients and other business contacts with relevant information about:

• vacancies and career opportunities;
• recruitment services;
• fire and security industry information;
• salary and employment-market information;
• events, resources and guides; and
• CSR news and services.

We will rely on consent where consent is required by law and may rely on legitimate interests where electronic marketing rules permit us to do so.

You can unsubscribe from marketing communications at any time.

Special Category and Criminal Offence Information

Recruitment can occasionally require us to process information that receives additional protection under data protection law.

This may include information concerning:

• health or disability, for example where workplace or interview adjustments are required;
• diversity information where it is lawfully collected;
• trade union membership where relevant;
• criminal convictions or offences, including DBS-related information where a role requires appropriate vetting; and
• other special category information that you choose or are required to provide during a recruitment process.

We will only process this information where it is necessary, proportionate and permitted under the UK GDPR and Data Protection Act 2018.

Where required, we will identify both an Article 6 lawful basis and the appropriate additional condition for processing special category or criminal offence information.

Who We Share Personal Information With

We only share personal information where there is a legitimate and lawful reason to do so.

Depending on the circumstances, information may be shared with:

• prospective and existing employers or clients;
• organisations involved in a recruitment or placement process;
• payroll, accounting and finance providers;
• compliance, screening and background-checking providers;
• referees;
• professional advisers;
• insurers;
• government departments, regulators or law-enforcement bodies where legally required;
• job boards and recruitment platforms;
• IT, cloud-storage and communications providers;
• applicant tracking, CRM and recruitment technology providers;
• email and marketing platforms; and
• automation, integration and other technology providers used to operate our recruitment and business processes.

Where another organisation processes personal information on our behalf, we require it to handle that information appropriately and in accordance with applicable data protection requirements.

We do not sell personal information.

Sharing Candidate Information With Employers

A core part of our recruitment service involves discussing suitable candidates with organisations that have relevant vacancies or workforce requirements.

Where appropriate, we may share information such as your skills, experience, availability and CV with prospective employers or clients as part of the recruitment process.

We take reasonable steps to ensure that candidate information is shared appropriately and for genuine recruitment purposes.

International Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where this results in a restricted international transfer, we take steps to ensure an appropriate transfer mechanism is in place.

Depending on the destination and provider, this may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved contractual clauses; or
• another lawful transfer mechanism available under UK data protection law.

Where appropriate safeguards are required, we also consider whether any additional protections are necessary.

How Long We Keep Personal Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet our legal, contractual and regulatory responsibilities.

The period will vary depending on the type of information and our relationship with you.

For candidate records, we take into account factors including:

• when we last had meaningful contact with you;
• whether you remain active in the employment market;
• whether we are currently representing you;
• whether you have been placed into a role;
• ongoing contractual or client requirements;
• whether we have a legitimate reason to maintain a recruitment relationship with you; and
• applicable legal limitation periods.

Financial, contractual, placement and compliance records may need to be retained for longer periods where required by law.

We periodically review the information we hold and delete or anonymise information that we no longer need.

If you ask us to stop sending you marketing communications, we may retain limited information on a suppression list so that we can respect your preference in future.

Keeping Your Information Accurate

Recruitment information can change frequently.

We take reasonable steps to keep the information we hold accurate and up to date, but we also ask candidates, clients and other contacts to tell us if their details or circumstances change.

You can ask us to correct inaccurate or incomplete personal information at any time.

Automated Processing

We use technology and automation to make our recruitment and administrative processes more efficient.

This may include automated workflows that help us manage CRM records, candidate activity, communications and internal administrative tasks.

These tools support our team and our processes. We do not currently use solely automated decision-making to make decisions about individuals that produce legal or similarly significant effects without appropriate human involvement.

Data Security

We take appropriate technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, destruction or unauthorised access.

Access to personal information is limited to people and service providers who need it for legitimate business purposes.

Although no organisation can guarantee absolute security, we regularly consider the security of the systems and processes used to handle personal information.

Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information;
• ask us to restrict the way we process your information;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where we rely on consent; and
• raise a complaint about how your information has been handled.

These rights are not absolute and may apply differently depending on the circumstances and the lawful basis for processing.

You can exercise your rights by contacting us at:

moc.t1789354645nemti1789354645urcer1789354645ytiru1789354645ceset1789354645elpmo1789354645c@oll1789354645eh1789354645

We may need to confirm your identity before responding to a request.

Your Right to Object to Direct Marketing

You have the right to object to the use of your personal information for direct marketing at any time.

You can use the unsubscribe option contained in our marketing communications or contact us directly.

If you unsubscribe, we will stop using your information for the marketing activity concerned.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate. Where required by law, non-essential cookies such as analytics or advertising cookies will only be used in accordance with the choices available through our website.

More information is available in our Cookie Policy.

Complaints

If you have a concern about the way we have collected, used or protected your personal information, please contact us first so that we can investigate it.

You can contact us at:

Email: moc.t1789354645nemti1789354645urcer1789354645ytiru1789354645ceset1789354645elpmo1789354645c@oll1789354645eh1789354645
Telephone: 01708 737744

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. Further information about making a complaint is available at www.ico.org.uk.

Changes to This Privacy Policy

We keep this Privacy Policy under review and may update it to reflect changes to our services, systems, business practices or legal requirements.

The latest version will always be published on this page and the date at the top of the policy will show when it was last updated.

Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected individuals where appropriate.

Contact Us

If you have any questions about this Privacy Policy, how we use your information or your data protection rights, please contact:

Complete Security Recruitment Ltd
Unit 3 Jash House
27–29 North Street
Hornchurch
Essex
RM11 1RS

Telephone: 01708 737744
Email: moc.t1789354645nemti1789354645urcer1789354645ytiru1789354645ceset1789354645elpmo1789354645c@oll1789354645eh1789354645